Return Policy

We encourage customers to review the product, service scope, pricing, and applicable terms before completing a purchase.

Once a digital product, service, subscription, advertising account, or custom project has been delivered or work has started, the purchase may not be eligible for a refund unless otherwise stated in this policy or agreed upon in writing.

Digital products and software subscriptions may be eligible for a refund only in cases where:

• The product is materially different from its advertised description
• A technical issue prevents the product from functioning as intended
• We are unable to deliver the purchased product or service

Refund requests based solely on a change of mind, lack of use, or failure to use the product generally will not qualify.

Advertising-related services may involve third-party platforms and external factors outside our control.

Refunds are generally not provided for:

• Changes in advertising performance
• Campaign results or lack of conversions
• Third-party account restrictions or policy decisions
• Changes to advertising platform policies
• Account suspension or limitations caused by factors outside AdsFixter's control

If an advertising account or related service is delivered incorrectly or does not meet the agreed service requirements, we will review the situation and, where appropriate, provide a replacement, correction, credit, or refund.

For custom development, design, marketing, consulting, or other professional services, refunds depend on the stage of the project. Once work has started, fees for completed work or delivered milestones are generally non-refundable.

If a project is canceled before work begins, we may provide a full or partial refund depending on the circumstances and any applicable agreement.

For recurring subscriptions, cancellation will normally prevent future renewals but does not automatically result in a refund for the current billing period.

Any unused subscription period will be handled according to the specific product's subscription terms.

Where applicable, cancellation must be completed before the next billing cycle to avoid the next charge.

A refund request may be considered when:

• We are unable to deliver the purchased product or service
• The delivered product has a significant technical defect that we cannot reasonably resolve
• We have charged you incorrectly
• We have failed to provide a service that was explicitly included in the agreed scope
• A refund has been specifically approved by AdsFixter

Refund eligibility will be determined based on the specific product, service, agreement, and circumstances of the request.

Refunds generally will not be provided for:

• Change of mind after purchase
• Failure to use a purchased product
• Incorrect information provided by the customer
• Delays caused by missing customer information or approvals
• Third-party platform restrictions or policy changes
• Services that have already been substantially completed
• Custom work that has already been delivered
• Results that depend on external platforms, market conditions, or customer actions

For digital products, it is common for refund eligibility to be narrower than for physical goods, particularly once access or delivery has occurred.

To request a refund, contact our support team with:

• Full name
• Email address
• Order or transaction details
• Product or service purchased
• Reason for the refund request
• Relevant screenshots or supporting information, if applicable

Once we receive your request, our team will review the purchase and the circumstances surrounding the request.

We aim to respond within 3–5 business days.

If the refund is approved, it will normally be issued through the original payment method where possible. The time required for the funds to appear may depend on the payment provider or financial institution.

In some cases, a replacement, service correction, account replacement, or account credit may be more appropriate than a monetary refund.

Where appropriate, AdsFixter may offer one of these solutions to resolve the issue.

Some AdsFixter products and services depend on third-party platforms, payment providers, advertising networks, or other external services.

We cannot guarantee refunds for issues caused solely by third-party decisions, outages, policy changes, account restrictions, or service interruptions.

Any refund involving a third-party service will be reviewed based on the specific circumstances and the applicable terms.

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updates will be published on this page with a revised effective date.

If you have any questions about these Terms & Conditions, our products, or our services, please contact us.